Resume

Education


University of Arizona
School of Sociology, in pursuit: PhD
Estimated Completion: 2025

University of Mary Washington
Bachelor of Arts in Sociology, Distinct Honors
Summa Cum Laude | Phi Beta Kappa

Experience


Nava PBC | IT Delivery and Business Development – Nov 2017 – Present
Delivering the newest iteration of HealthCare.gov, providing a pathway to health care for millions through the Affordable Care Act

  • Manage the delivery of the new HealthCare.gov application serving 12+ million users accessing health insurance through the Affordable Care Act
  • Deliver software 100% on-time over 8+ months, 25 deadlines, and 63 releases (to date)
  • Manage business development efforts to bid for $35+ million in IT government contracting
  • Play key communications, project management, and negotiation role between 50+ team members, government stakeholders, and vendor partners
  • Lead bi-weekly agile sprint planning process, conduct bi-weekly project status reporting
  • Communicate across all vendor partners to triage 20+ weekly incoming requests
  • Assist with project roadmap across 2 core phases of HealthCare.gov feature development
  • Adapt to rapidly changing and uncertain tactical circumstances, providing clarity to and managing change within a team of 12+ engineers, 5+ designers, and 2 analysts
  • Strengthen trust, build relationships with vendor partners and 10 core government partners
  • Implement process improvement to increase productivity and achieve strong results

GEICO | Lean Six Sigma Black Belt: Project Manager, Trainer, Leader Feb – Nov 2017
Competitive Advantage Leadership Group | Project Manager for GEICO’s non-automobile insurance products

  • Planned and managed 6 department-wide projects for portfolio of 5+ million insurance policies to increase quality, improve customer experience, and reduce waste
  • Coached, developed, and mentored a rotating staff of 3-5 mid-level analysts in project management, data analysis, and communication
  • Conducted 8 regional trainings at beginner, intermediate, and advanced levels to enable others to learn communication, time management, project planning, and statistical analysis
  • Coordinated the interests of 7 core business groups, 10 regional offices, executive officers, front-line associates, and external customers
  • Created actionable insights and plans from data, made recommendations to executives
  • Compiled detailed cost benefit analysis, executive summaries, and risk analysis

GEICO | Senior Business Analyst: Business Transformation & System Implementation, Sept 2015 – Feb 2017
Competitive Advantage Leadership Group | Lead analyst for company-wide business transformation and implementation of systems

  • Contributed to and led 9 large-scale projects impacting all GEICO Sales and Service processes and 19 legacy systems
  • Authored a 50-page strategic plan for internal communication to drive organization-wide change management for implementation of GEICO’s largest project in its 80-year history
  • Mentored 20 peer analysts in career development, time management, and self-development
  • Conducted research on customer feedback, industry analysis, and internal data to drive process improvements and make data-driven recommendations to executive officers
  • Coordinated stakeholder interests across primary areas including Underwriting, Legal, Treasury, Pricing, IT, and Marketing
  • Completed a 1-year, highly-selective Management Development Program in addition to normal workload responsibilities
  • Used cost-benefit analysis, customer feedback, industry analysis, and internal data to generate process review and change

GEICO | Management Development Program in Auto Insurance Service, May 2014 – Sept 2015

  • Supervised team of 6-10 insurance agents, drove team performance, handled cases of corrective action, and developed plans for performance improvement
  • Assisted with training class of 20 new employees to learn insurance regulations for 5 states
  • Coached team of 15 agents to provide customer service and meet performance core metrics
  • Mentored 10 less-tenured peers in the Management Development Program
  • Completed job rotations through all entry and mid-level positions in Service department
Please contact me for a copy of my full resume containing additional career experience, community engagement, and research experience

Certifications


  • Lean Six Sigma Yellow Belt (certified)
  • Lean Six Sigma Green Belt (certified)
  • Lean Six Sigma Black Belt (candidate)
  • Certified Scrum Master (pursuing)
  • Certified Product Owner (pursuing)
  • SAFe Agile (pursuing)
  • ITIL (pursuing)
  • PMP (pursuing)

Skills & Qualities


Skills

  • Strong oral, written, and presentation skills
  • Project management, efficiency, and time budgeting
  • Stakeholder and partnership management
  • Training, coaching, and people management
  • Statistical analysis (Excel, Minitab, and SPSS)
  • Data-driven decision making to achieve results
  • Negotiation, saying no when appropriate
  • Holding self and others accountable
  • Change management
  • Root cause analysis to determine the why
  • Tools: JIRA, Confluence, G Suite, GitHub, MS Office, etc.
Connect with me on LinkedIn

Qualities

  • Integrity in quality of work and performance
  • Self-starter, shows initiative
  • Empathetic, service-based leadership
  • Ability to work in a fast-paced environment
  • Detail-oriented without losing sight of the big picture
  • Fast learner, naturally curious
  • Values the team, works toward mutual goals
  • Disciplined approach to completing work
  • Offers thoughtful, creative feedback
  • Considers multiple perspectives
  • Self-aware, proactively plans for self-development